Frequently Asked Questions
Everything you need to know about your WalkingPad journey, from shipping to maintenance.
What is the weight capacity of a WalkingPad treadmill?
Most WalkingPad models are designed to support a maximum user weight between 220 lbs (100 kg) and 240 lbs (110 kg), depending on the specific series. Please check the product specifications for your exact model.
How does the patented folding technology work?
Our unique 180-degree folding design allows the treadmill to be folded in half, reducing its footprint significantly. This makes it easy to store under a sofa, bed, or upright in a closet when not in use.
Do I need to assemble the WalkingPad upon delivery?
No, most WalkingPad models come fully assembled and ready to use right out of the box. Simply unfold, plug it in, and perform a quick belt alignment if necessary.
What is your return policy for fitness equipment?
We offer a 30-day return policy for all unused or like-new products in their original packaging. Please note that return shipping fees for large fitness equipment may apply.
Does the WalkingPad require regular maintenance?
To ensure longevity, we recommend lubricating the belt every 3 months or after 100 miles of use with the provided silicone oil. Details on belt tensioning and alignment can be found in the user manual.
How long does shipping take for large gym equipment?
Orders are typically processed within 1-2 business days. Due to the size and weight of the units, standard ground shipping usually takes between 5 to 10 business days depending on your location.